Complete Computer Solutions Customer Spotlight: Providence Eye and Laser

Providence Eye and Laser Specialists: Combining Technology and Medical Excellence to Provide Great Patient Care.

From general eye care to LASIK surgery, Providence Eye & Laser Specialists is proving how technology and medical excellence combine to create great patient care. Kristen Mozayeni, Director of Marketing, answered some questions giving insight on why Providence Eye and Complete Computer Solutions make a great partnership.

What makes Providence Eye and Laser Specialists different?

Providence Eye & Laser Specialists was built from the ground up to be different.  Even before opening his practice Dr. Mozayeni invested in himself, opting for an additional year of training, completing his cornea fellowship at a nationally acclaimed program. When he built Providence Eye & Laser he invested in the best vision technology available and continues to do so as technological advancements come to market. But what really sets Providence Eye & Laser Specialists apart is how we treat our patients.  Never do we desire to be the busiest, we strive only to be the best.  From the minute a potential patient contacts Providence Eye & Laser Specialists we make sure their experience is different than any place else. We sincerely focus on every patient as an individual and we take the time to understand their personal needs so that Dr. Mozayeni can provide the best vision correction possible.    

Why was CCS chosen for your IT services?

Providence Eye & Laser Specialists has been fortunate to experience significant growth over the past several years.  With this growth came increased need for IT services to be fully integrated and supported by one team of experts.  CCS fit the bill perfectly. Their no pressure approach to acquiring our business paid off.  They clearly demonstrated their expertise, their attention to detail, and their level of customer service. Most importantly they made us feel like we counted even before we were a client.

What products and services does CCS provide for your office?

CCS provides us with full computer support. They also act as an intermediary between us and our EHR/EMR software company so that we only have to make one phone call for all our IT needs.


What has been the impact of these products and services?

As a solo practitioner running his own practice the responsibilities are too many to count and run the full range of the spectrum.  Being able to comfortably delegate responsibilities to people we can trust allows Dr. Mozayeni to focus more on his patients and less on IT concerns. Ever since we became a CCS client Dr. Mozayeni has been able to eliminate IT worries from his head. He knows that we have experts that can handle it and these experts know how to work with our staff to fix the "issue of the day" or implement a new technology. He is confident that our data is safe from any disaster and always accessible thanks to the fantastic customer service provided by CCS.

What are the future plans to incorporate technology into the practice?

As a forward thinking physician, Dr. Mozayeni is constantly looking for new and innovative ideas not only with regards to the medical services he provides, but also with regard to office efficiencies, patient eduction, and staff satisfaction. The introduction of the tablet creates new opportunities for us which we are exploring. Additionally, we are looking into areas like interactive video and a more interactive web site to help patients learn as much as possible about their vision correction options according to their specific criteria.

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